Sara A Xiz

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Verified Reviewer

Package did not arrive

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My package said it was delivered to the postal office December 12th. I have emailed the company 3 times for a u.s. postal tracking number to see what postal office my package was delivered to. I still have not received my package 1 month later.
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Loss:
$24
Cons:
  • Email ignored
  • Customer service
  • Not getting me the product

Preferred solution: Deliver product or service ordered

Emma W Efe

Invalid tracking number

UPS and USPS say tracking number is invalid and package has not arrived there has been no updates. Says its at usps facility and I went to all facilities in a 10 mile radius it was not there. Very unhappy.
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Loss:
$27

Preferred solution: Deliver product or service ordered

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Monroe, North Carolina

Need tracking number

Bic Warehouse - Need tracking number
I have not received my order and its been over a month!!
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Anonymous
map-marker Lexington, Kentucky

I am interested to buy your product to my distribution

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Nobody contacting me back Your customer service and communication is very bad I tried to reach you guys Almost 20 pounds nobody answer call nobody coming back
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Renee W Joe

Missing package

Didn't receive one of my orders it was a pack of bic customs lighters I would like a refund please its been almost three months
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Loss:
$25

Preferred solution: Full refund

Solace Imz
map-marker San Francisco, California

MY ORDER

The customer service sucks & I ordered weeks ago! Emailed them about the tracking number they gave me & they never answer! Calling the customers service number it always says all circuits are busy no matter what time of day you call!
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User's recommendation: DO NOT USE BIC FOR CUSTOM ORDERS!

Renee W Joe
map-marker Chicago, Illinois

Missing package

I didnt receive my package or custom lighters its still missing I would like a refund for my 25 dollars back
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Anonymous
map-marker Vaudreuil-Dorion, Quebec

Issue with product

I bought a six pack of white out at bureau en Gros and had problems after one use, three in one sitting!¡!! I tried the others and each was not working for me.
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Brian H Npn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MY ORDER

I call and it keep say all service are bossy.i just need my tracking number.
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Loss:
$75

Preferred solution: Deliver product or service ordered

kyndra l
map-marker San Diego, California

TRACKING NUMBER DOES NOT WORK

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Placed my order, got an email with a "tracking number" but the "tracking number" provided is not a valid one. Have reached out multiple times through email as they refuse to provide a customer service phone number, no response. I will be demanding a charge back if no response within the next week.
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Preferred solution: Deliver product or service ordered

User's recommendation: dont do it!

Melinda Sle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Speak with Laura

I spoke with the woman name Laura a few days ago about a problem my hard with mini letters Ive purchased she called me on a new number so I cant call her back she gave me an email and I emailed it and its not going through if I could get an email or call back from her I would appreciate it my phone number is 949-322-**** my email is melindabelanger@***.com
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Loss:
$300
Pros:
  • Product
Cons:
  • Defective

Preferred solution: Speak with Laura

Penny H Slz

Mechanical pencils not working

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I bought the Bic Velosity mechanical pencils to use at work and once the lead that was preload it used I can't get the pencils to load the leads, that I got with the pencils to load so I can continue to use the pencil. Makes no sense to me. Not happy that I spent over $6 on pencils that are not working and I have extra erasers and lead that I can't use. I would like a customer service representative to respond. email address is ph8265@***.com Thank you
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Loss:
$6

Preferred solution: Full refund

Anonymous
map-marker Charlotte, North Carolina

Haven't received product

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Well I have to say it took awhile longer to get my stuff and I thought maybe it got lost and I just wasn't getting it but low and behold I finally got it and my lighters were perfect... Just like I ordered and I thank you,I will be ordering again and next time I'll just know it's coming and wait...thanks again, Joe.
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Rheanna F
map-marker The Bronx, New York

Tracking issues

I got a tracking number that doesnt even work
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Loss:
$25

Preferred solution: Deliver product or service ordered

User's recommendation: Wouldnt recommend probably a scam

Anonymous
map-marker Washington, District Of Columbia

Haven't been contacted about resolving my issues... read details below...

Personalized bic lighters... wouldn't take my discount code & wouldn't sendto a different address than billing address
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User's recommendation: Not ready to leave a review... my issues have not been addressed and haven't gotten the merchandise to review it yet.