Luangwa, Lusaka
Not resolved
1.0
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Customer service
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I ordered a knife sharpener through amazon supplied by BIC Warehouse.Instead of the sharpener an accessory arrived.

Numerous emails and 2 weeks later I was told "My supervisor said that the motor is always sold separately. She said we can offer a partial refund if you choose to keep the item, otherwise you can return." This is a blatant lie and the complete sale is nothing less than fraud.

The sharpener as advertised is clearly a complete unit including the motor, and the motor is not advertised separately on Amazon either.

Shocking service all round.Amazon should remove them from supplier list.

Reviewer is in unhappy mood. andrew2015 stated that there is a room for improvement of customer service. Please immediately contact the author of this review to discuss not as described of knife sharpener and associated monetary loss in the amount of $80. Bic Warehouse needs to have the product delivered according to poster's claims.

Other people also mentioned knife sharpener in their reviews. You may find this information helpful for further shopping at Bic Warehouse.

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